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Intercom vs Zendesk pricing
Intercom is cheaper to start: $0.99 per resolved outcome against $55 per agent per month for Zendesk. Intercom has not changed its listed prices since 2023. Zendesk has changed its listed prices 4 times since 2021.
Intercom vs Zendesk at a glance
Current list prices as last read from each pricing page.
Intercom
- Starts at
- $0.99 per resolved outcomeFin AI Agent, USD per seat per month, billed monthly
- Top listed plan
- single paid plan
- Priced by
- Per seat plus outcomes
- Free plan
- Not recorded
- Price history
- since 2023
- Price changes
- none
Zendesk
- Starts at
- $55 per agent per monthSuite Team, USD per agent per month, billed annually
- Top listed plan
- $115 per agent per monthSuite Professional
- Priced by
- Per agent
- Free plan
- Not recorded
- Price history
- since 2021
- Price changes
- 4
Exhibit 1
Intercom vs Zendesk price history
Both histories on one chart. The default line is each product's cheapest paid plan.
Show the data as a table
| Observed | Intercom Essential | Zendesk Suite Team |
|---|---|---|
| Feb 1, 2021 | $49 | |
| Jan 1, 2023 | $49 | |
| Jul 14, 2023 | $55 | |
| Nov 27, 2023 | $39 | |
| May 18, 2024 | $39 | |
| Nov 12, 2024 | $39 | |
| Jul 1, 2026 | $55 | |
| Oct 15, 2026 | $39 |
Plans side by side
Every plan currently listed, with the price it started at where we have it.
IntercomUSD per seat per month, billed monthly
| Plan | Price | Listed since |
|---|---|---|
| Essential | $39 | Nov 2023 |
| Advanced | $99 | Nov 2023 |
| Expert | $139 | Nov 2023 |
ZendeskUSD per agent per month, billed annually
| Plan | Price | Listed since |
|---|---|---|
| Suite Team | $55was $49 in 2021 | Feb 2021 |
| Suite Growth | $89was $79 in 2021 | Feb 2021 |
| Suite Professional | $115was $99 in 2021 | Feb 2021 |
What changed, and when
Every dated price move we have on record for either product, newest first.
- Jul 2023Zendesk raised the Suite Team, Suite Growth and Suite Professional prices. Suite Team went from $49 to $55 (+12%). Suite Growth went from $79 to $89 (+13%). Suite Professional went from $99 to $115 (+16%).
Intercom vs Zendesk pricing questions
- Is Intercom or Zendesk cheaper?
- Intercom starts lower at $0.99 per resolved outcome, Zendesk at $55 per agent per month. Prices are as shown on each pricing page when it was last read.
- Has Intercom or Zendesk raised prices?
- Intercom has not changed its listed prices since 2023. Zendesk: Suite Team has been listed since Feb 2021, starting at $49. It went up to $55 by Jul 2023 (+12%). Suite Growth has been listed since Feb 2021, starting at $79. It went up to $89 by Jul 2023 (+13%). Suite Professional has been listed since Feb 2021, starting at $99. It went up to $115 by Jul 2023 (+16%). In 2010 Zendesk sold Starter, Regular and Plus+ at $9, $29 and $59 per agent. The Suite plans shown here date from 2021; every Suite tier went up in mid 2023.
- How are Intercom and Zendesk priced?
- Intercom: per seat plus outcomes, USD per seat per month, billed monthly. Zendesk: per agent, USD per agent per month, billed annually.