Customer support software pricing
Help desk software is priced per agent, and the bundles keep growing: ticketing, messaging, help center and voice in one Suite, with add-ons for AI on top.
Customer support software compared
Current list prices as last read from each pricing page.
| Product | Starts at | Top listed plan | Priced by | Free plan | History |
|---|---|---|---|---|---|
 Zendesk | $55Suite Team, USD per agent per month, billed annually | $115Suite Professional | Per agent | No | since 2021 |
 Freshworks | not extracted | contact sales | unknown | No | none yet |
 Intercom | $0.99 per resolved outcomeFin AI Agent, per resolved outcome | single paid plan | Per seat plus outcomes | No | read Sep 2026 |
What changed
Every price move we have on record for this category, newest products first.
- Zendesk Suite Team has been listed since Feb 2021, starting at $49. It went up to $55 by Jul 2023 (+12%).
- Zendesk Suite Growth has been listed since Feb 2021, starting at $79. It went up to $89 by Jul 2023 (+13%).
- Zendesk Suite Professional has been listed since Feb 2021, starting at $99. It went up to $115 by Jul 2023 (+16%).
- Zendesk In 2010 Zendesk sold Starter, Regular and Plus+ at $9, $29 and $59 per agent. The Suite plans shown here date from 2021; every Suite tier went up in mid 2023.
Zendesk price history
Zendesk is the customer support platform that turned help desk software into a per-agent subscription. Its Suite bundles ticketing, messaging, help center and voice, and every Suite tier was repriced upward in 2023.
Show the data as a table
| Observed | Suite Team | Suite Growth | Suite Professional |
|---|---|---|---|
| Feb 1, 2021 | $49 | $79 | $99 |
| Jan 1, 2023 | $49 | $79 | $99 |
| Jul 14, 2023 | $55 | $89 | $115 |
| Jul 18, 2025 | $89 | ||
| Jul 1, 2026 | $55 | $115 |
Suite Team has been listed since Feb 2021, starting at $49. It went up to $55 by Jul 2023 (+12%).
Suite Growth has been listed since Feb 2021, starting at $79. It went up to $89 by Jul 2023 (+13%).
Suite Professional has been listed since Feb 2021, starting at $99. It went up to $115 by Jul 2023 (+16%).
In 2010 Zendesk sold Starter, Regular and Plus+ at $9, $29 and $59 per agent. The Suite plans shown here date from 2021; every Suite tier went up in mid 2023.
Customer support software pricing questions
- What does a customer support tool cost?
- Paid plans start at $55 for Zendesk (USD per agent per month, billed annually), $0.99 per resolved outcome for Intercom (per resolved outcome). Prices are as shown on each pricing page when it was last read.
- What is customer support tool pricing based on?
- Zendesk: per agent. Intercom: per seat plus outcomes.
- Which customer support software have changed their prices?
- Zendesk: Suite Team has been listed since Feb 2021, starting at $49. It went up to $55 by Jul 2023 (+12%). Suite Growth has been listed since Feb 2021, starting at $79. It went up to $89 by Jul 2023 (+13%). Suite Professional has been listed since Feb 2021, starting at $99. It went up to $115 by Jul 2023 (+16%). In 2010 Zendesk sold Starter, Regular and Plus+ at $9, $29 and $59 per agent. The Suite plans shown here date from 2021; every Suite tier went up in mid 2023.