Gorgias alternatives compared by price

Commslayer is the helpdesk for Shopify brands, billing only for the conversations you reply to, with unlimited seats on every plan and its AI agent included rather than charged per resolution. Plans run from a free tier of 300 conversations to $2,999 a month for 45,000, month to month and billed through Shopify, and every paid step has a bring-your-own-AI version for about 25 per cent less. Gorgias, the helpdesk it positions itself against, usually comes out considerably more expensive at the same volume: for 2,000 conversations a month with 190 resolved by AI, Commslayer Plus 3K costs $199 with 6,000 AI agent messages included, while Gorgias Pro costs $550, $360 for Helpdesk and $190 for an AI Agent allowance of 190 automated interactions, with each one beyond that billed extra. Commslayer counts each AI reply or action as one message and assumes about two per resolved conversation, so its allowance covers roughly 3,000 resolutions.

Commslayer starts at $39 per month, from, 700 billable conversations and 1,400 AI agent messages, up to $199 for 3,000 conversations; from $29 on bring-your-own-AI for Plus (USD per month at the smallest conversation tier, billed monthly, AI agent included), goes up to $299 per month, from, 4,500 billable conversations and 9,000 AI agent messages, up to $2,999 for 45,000 conversations; from $219 on bring-your-own-AI for Scale, has a free plan.

Zendesk is the customer support platform that turned help desk software into a per-agent subscription. Its Suite bundles ticketing, messaging, help center and voice, and every Suite tier was repriced upward in 2023.

Zendesk starts at $55 per agent per month for Suite Team (USD per agent per month, billed annually), goes up to $115 per agent per month for Suite Professional. Latest change: Suite Professional from $99 to $115 (+16%), Jul 2023.

Intercom is the customer messaging and support platform that pioneered the in-app chat bubble. It now combines per-seat plans with Fin, an AI agent billed at $0.99 per resolved conversation, the clearest example of outcome-based pricing in this database.

Intercom starts at $0.99 per resolved outcome for Fin AI Agent (USD per seat per month, billed monthly (retired whole-plan packages before November 2023: USD per month for the whole plan)). Latest change: Starter (whole plan, from, billed annually) from $67 to $74 (+10%), Jan 2023.

LiveChat is the per-agent veteran of the category, with a free trial and no permanent free plan. Starter is $19 per person a month billed annually and Business is $79, with Starter limited to a single user.

LiveChat starts at $19 per user per month, billed annually for Starter (USD per user per month, billed annually), goes up to $79 per user per month, billed annually for Business.

Tidio sells to small online shops and charges for conversation volume instead of agents, so a whole team shares one price. Starter is $29 a month for 100 conversations and Plus is $300, with Lyro AI conversations bought as a separate add-on.

Tidio starts at $29 per month, billed monthly for Starter (USD per month, billed monthly), goes up to $300 per month, billed monthly for Plus, has a free plan.

Crisp is a French live chat and shared inbox that prices the workspace, not the seat, which favours small teams that want several agents. Mini is $45 a month with 4 seats and Plus is $295 with 20 or more.

Crisp starts at $45 per workspace per month for Mini (USD per workspace per month), goes up to $295 per workspace per month for Plus, has a free plan.

ChatBot is the AI-first sibling of LiveChat, built around an AI agent that resolves chats before a human steps in. Essential is $19 per user a month billed annually and Growth is $79 with 200 included AI resolutions.

ChatBot starts at $19 per user per month, billed annually for Essential (USD per user per month, billed annually), goes up to $79 per user per month, billed annually for Growth.

Landbot targets teams that build conversational flows for lead capture and WhatsApp rather than run a support inbox. Starter is €32 a month billed annually for 500 chats and Professional is €80 for 2,500.

Landbot starts at €32 per month, billed annually for Starter (EUR per month, billed annually), goes up to €80 per month, billed annually for Professional, has a free plan.

Botpress is aimed at developers who want to build their own AI agent and pay per conversation, with no seat fees. Plus is $150 a month billed annually for 250 conversations and Team is $750 for 1,500.

Botpress starts at $150 per month, billed annually for Plus (USD per month, billed annually), goes up to $750 per month, billed annually for Team, has a free plan.