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Gorgias vs Intercom pricing
Intercom is cheaper to start: $0.99 per resolved outcome against $10 per month, 50 tickets, $0.40 per extra ticket, billed monthly only for Gorgias. Gorgias has changed its listed prices 6 times since 2020. Intercom has changed its listed prices 19 times since 2017.
Gorgias vs Intercom at a glance
Current list prices as last read from each pricing page.
Gorgias
- Starts at
- $10 per month, 50 tickets, $0.40 per extra ticket, billed monthly onlyStarter, USD per month for Helpdesk, billed monthly
- Top listed plan
- $900 per month, 5,000 tickets, $0.36 per extra ticket, $750 billed annuallyAdvanced
- Priced by
- Usage based
- Free plan
- Not recorded
- Price history
- since 2020
- Price changes
- 6
Intercom
- Starts at
- $0.99 per resolved outcomeFin AI Agent, USD per seat per month, billed monthly (retired whole-plan packages before November 2023: USD per month for the whole plan)
- Top listed plan
- single paid plan
- Priced by
- Per seat plus outcomes
- Free plan
- Not recorded
- Price history
- since 2017
- Price changes
- 19
Exhibit 1
Gorgias vs Intercom price history
Both histories on one chart. The default line is each product's cheapest paid plan.
Show the data as a table
| Observed | Gorgias Starter | Intercom Essential |
|---|---|---|
| Feb 6, 2023 | $10 | |
| Nov 27, 2023 | $39 | |
| Jan 16, 2024 | $10 | |
| May 18, 2024 | $39 | |
| Nov 12, 2024 | $39 | |
| Nov 2, 2025 | $10 | |
| Nov 5, 2025 | $39 | |
| Oct 15, 2026 | $39 | |
| Oct 29, 2026 | $10 |
Plans side by side
Every plan currently listed, with the price it started at where we have it.
GorgiasUSD per month for Helpdesk, billed monthly
| Plan | Price | Listed since |
|---|---|---|
| Starter | $10 | Feb 2023 |
| Basic | $60 | Feb 2023 |
| Pro | $360was $300 in 2020 | Jul 2020 |
| Advanced | $900 | Feb 2023 |
IntercomUSD per seat per month, billed monthly (retired whole-plan packages before November 2023: USD per month for the whole plan)
| Plan | Price | Listed since |
|---|---|---|
| Essential | $39 | Nov 2023 |
| Advanced | $99 | Nov 2023 |
| Expert | $139 | Nov 2023 |
What changed, and when
Every dated price move we have on record for either product, newest first.
- Nov 2023Intercom changed its plans and prices. Essential listed at $39. Advanced listed at $99. Expert listed at $139. Starter (whole plan, from, billed annually) no longer listed, was $74.
- Feb 2023Gorgias changed its plans and prices. Starter listed at $10. Basic listed at $60. Pro went from $300 to $360 (+20%). Advanced listed at $900. Basic (350 tickets) no longer listed, was $60. Advanced (6,000 tickets) no longer listed, was $750.
- Jan 2023Intercom raised the Starter (whole plan, from, billed annually) price. Starter (whole plan, from, billed annually) went from $67 to $74 (+10%).
- Dec 2021Intercom added the Starter (whole plan, from, billed annually) plan. Starter (whole plan, from, billed annually) listed at $67.
- Jun 2021Intercom dropped the Start (whole plan, 1 seat) and Grow (whole plan, 5 seats) plans. Start (whole plan, 1 seat) no longer listed, was $59. Grow (whole plan, 5 seats) no longer listed, was $119.
- Mar 2021Intercom raised the Start (whole plan, 1 seat) and Grow (whole plan, 5 seats) prices. Start (whole plan, 1 seat) went from $39 to $59 (+51%). Grow (whole plan, 5 seats) went from $99 to $119 (+20%).
- Jan 2021Intercom dropped the Accelerate (whole plan, 10 seats, annual) and Scale (whole plan, 10 seats, annual) plans. Accelerate (whole plan, 10 seats, annual) no longer listed, was $499. Scale (whole plan, 10 seats, annual) no longer listed, was $999.
- Jul 2020Intercom added the Start (whole plan, 1 seat), Grow (whole plan, 5 seats), Accelerate (whole plan, 10 seats, annual) and Scale (whole plan, 10 seats, annual) plans. Start (whole plan, 1 seat) listed at $39. Grow (whole plan, 5 seats) listed at $99. Accelerate (whole plan, 10 seats, annual) listed at $499. Scale (whole plan, 10 seats, annual) listed at $999.
- Mar 2020Intercom dropped the Essential (whole plan, from) and Pro (whole plan, from) plans. Essential (whole plan, from) no longer listed, was $87. Pro (whole plan, from) no longer listed, was $153.
- Oct 2019Intercom cut the Pro (whole plan, from) price. Pro (whole plan, from) went from $202 to $153 (-24%).
- Jul 2019Intercom changed its plans and prices. Messages (whole plan, from) no longer listed, was $49. Inbox (whole plan, from, 2 seats) no longer listed, was $38. Articles (whole plan, flat) no longer listed, was $49. Essential (whole plan, from) went from $136 to $87 (-36%).
- Oct 2018Intercom raised the Messages (whole plan, from) price. Messages (whole plan, from) went from $29 to $49 (+69%).
- Sep 2018Intercom added the Essential (whole plan, from) and Pro (whole plan, from) plans. Essential (whole plan, from) listed at $136. Pro (whole plan, from) listed at $202.
- Mar 2018Intercom changed its plans and prices. Engage (whole plan, from) no longer listed, was $53. Educate (whole plan, flat) no longer listed, was $49. Respond + Engage + Educate (whole plan, from) no longer listed, was $155. Messages (whole plan, from) listed at $29. Inbox (whole plan, from, 2 seats) listed at $38. Articles (whole plan, flat) listed at $49.
- Nov 2017Intercom added the Respond + Engage + Educate (whole plan, from) plan. Respond + Engage + Educate (whole plan, from) listed at $155.
- May 2017Intercom dropped the Acquire (whole plan, from), Resolve (whole plan, from) and All four products (whole plan, from) plans. Acquire (whole plan, from) no longer listed, was $49. Resolve (whole plan, from) no longer listed, was $49. All four products (whole plan, from) no longer listed, was $110.
Gorgias vs Intercom pricing questions
- Is Gorgias or Intercom cheaper?
- Intercom starts lower at $0.99 per resolved outcome, Gorgias at $10 per month, 50 tickets, $0.40 per extra ticket, billed monthly only. Prices are as shown on each pricing page when it was last read.
- Has Gorgias or Intercom raised prices?
- Gorgias: Starter appeared by Feb 2023 at $10. The price was unchanged through Oct 2026. Basic appeared by Feb 2023 at $60. The price was unchanged through Oct 2026. Pro has been listed since Jul 2020, starting at $300. It went up to $360 by Feb 2023 (+20%). Advanced appeared by Feb 2023 at $900. The price was unchanged through Oct 2026. Basic (350 tickets) has been listed since Jul 2020, starting at $60. It was no longer listed by Feb 2023. Advanced (6,000 tickets) has been listed since Jul 2020, starting at $750. It was no longer listed by Feb 2023. Intercom: Essential appeared by Nov 2023 at $39. The price was unchanged through Oct 2026. Advanced appeared by Nov 2023 at $99. The price was unchanged through Oct 2026. Expert appeared by Nov 2023 at $139. The price was unchanged through Oct 2026. Acquire (whole plan, from) has been listed since Jan 2017, starting at $49. It was no longer listed by May 2017. Resolve (whole plan, from) has been listed since Jan 2017, starting at $49. It was no longer listed by May 2017. Engage (whole plan, from) has been listed since Jan 2017, starting at $53. It was no longer listed by Mar 2018. Educate (whole plan, flat) has been listed since Jan 2017, starting at $49. It was no longer listed by Mar 2018. All four products (whole plan, from) has been listed since Jan 2017, starting at $110. It was no longer listed by May 2017. Respond + Engage + Educate (whole plan, from) appeared by Nov 2017 at $155. It was no longer listed by Mar 2018. Messages (whole plan, from) appeared by Mar 2018 at $29. It went up to $49 by Oct 2018 (+69%). It was no longer listed by Jul 2019. Inbox (whole plan, from, 2 seats) appeared by Mar 2018 at $38. It was no longer listed by Jul 2019. Articles (whole plan, flat) appeared by Mar 2018 at $49. It was no longer listed by Jul 2019. Starter (whole plan, from, billed annually) appeared by Dec 2021 at $67. It went up to $74 by Jan 2023 (+10%). It was no longer listed by Nov 2023. Essential (whole plan, from) appeared by Sep 2018 at $136. It came down to $87 by Jul 2019 (-36%). It was no longer listed by Mar 2020. Pro (whole plan, from) appeared by Sep 2018 at $202. It came down to $153 by Oct 2019 (-24%). It was no longer listed by Mar 2020. Start (whole plan, 1 seat) appeared by Jul 2020 at $39. It went up to $59 by Mar 2021 (+51%). It was no longer listed by Jun 2021. Grow (whole plan, 5 seats) appeared by Jul 2020 at $99. It went up to $119 by Mar 2021 (+20%). It was no longer listed by Jun 2021. Accelerate (whole plan, 10 seats, annual) appeared by Jul 2020 at $499. It was no longer listed by Jan 2021. Scale (whole plan, 10 seats, annual) appeared by Jul 2020 at $999. It was no longer listed by Jan 2021.
- How are Gorgias and Intercom priced?
- Gorgias: usage based, USD per month for Helpdesk, billed monthly. Intercom: per seat plus outcomes, USD per seat per month, billed monthly (retired whole-plan packages before November 2023: USD per month for the whole plan).