SaaS Pricing Tracker

IT service management and help desk pricing

IT service management tools run an internal help desk, with ticketing, a service catalogue, asset tracking and change approvals for the people who support a company's own staff. Most price per agent per month, from Freshservice at $19 and Jira Service Management at $20 to TOPdesk at £51 and HaloITSM at £66, while ManageEngine sells annual technician packs from $645 and ServiceNow quotes every deal.

IT service management and help desk compared

Current list prices as last read from each pricing page.

ProductStarts atTop listed planPriced byFree planHistory
Freshservice$19 per agent per month, billed annuallyStarter, USD per agent per month, billed annually$99 per agent per month, billed annuallyProPer agentNoread Oct 2026
HaloITSM£66 per agent per month, billed annuallyStandard, per agent per month, billed annuallysingle paid planPer agentNoread Oct 2026
Jira Service Management$20 per agent per month, billed monthlyStandard, USD per agent per month, billed monthly$51.42 per agent per month, billed monthlyPremiumPer agentYesread Oct 2026
ManageEngine ServiceDesk Plus$645 per year, from 2 technicians and 250 assetsProfessional, per year, from 2 technicians and 250 assets$1595 per year, from 2 technicians and 250 assetsEnterpriseFlat per accountYesread Oct 2026
ServiceNownot extractedsingle paid planContact salesNoread Oct 2026
Topdesk norge£51 per agent per monthEssential, GBP per agent per month£101 per agent per monthExcellentPer agentNoread Oct 2026

IT service management and help desk pricing questions

What does a IT service management tool cost?
Paid plans start at $19 per agent per month, billed annually for Freshservice (USD per agent per month, billed annually), £66 per agent per month, billed annually for HaloITSM (per agent per month, billed annually), $20 per agent per month, billed monthly for Jira Service Management (USD per agent per month, billed monthly), $645 per year, from 2 technicians and 250 assets for ManageEngine ServiceDesk Plus (per year, from 2 technicians and 250 assets), £51 per agent per month for Topdesk norge (GBP per agent per month). Prices are as shown on each pricing page when it was last read.
What is IT service management tool pricing based on?
Freshservice and HaloITSM and Jira Service Management and Topdesk norge: per agent. ManageEngine ServiceDesk Plus: flat per account. ServiceNow: contact sales.
Which it service management and help desk have a free plan?
Jira Service Management, ManageEngine ServiceDesk Plus list a free plan next to the paid tiers.

Other categories